Returns and Refunds

Our return policy lasts 30 days. If more than 30 days have passed since your purchase, we won't be able to offer you a refund or exchange.  

To be eligible for a return, your item needs to be unused, in the same condition you received it in, and in its original packaging.

Items that can't be returned:

• Downloadable items
  

To complete your return, we'll need a receipt or proof of purchase. Please don't send your item back to the manufacturer.

In some cases, we can only offer a partial refund (if applicable):

• A book with obvious signs of use

• Any item that isn't in its original condition, or is damaged or missing parts for reasons that aren't our fault

• Any item returned more than 30 days after delivery

Refunds (if applicable)

Once we've received and inspected your return, we'll send you an email to let you know it's arrived. We'll also let you know whether your refund has been approved or not. 

If it's approved, we'll process your refund and automatically apply a credit to your original method of payment. 

Late or missing refunds (if applicable)

If we've confirmed your refund has been approved and you haven't received it yet, follow these steps:

• Double check when the refund was approved, and make sure you've allowed reasonable time for it to be processed
• Double check your bank account
• Contact your credit card company (it can take a little time for refunds to be posted)
  
• Contact your bank to check the refund isn't currently processing 
• If you’ve done all this and still haven't received your refund, please get in touch

Exchanges (if applicable)

Only defective or damaged items can be replaced. If you need to swap yours for the same item it for the same item, please get in touch.

Shipping

To return your item, contact us so we can confirm where to send it. You'll be responsible for covering the shipping costs to return your item. If you do receive a refund, we'll deduct the cost of return shipping. 

Depending on where you live, delivery times for your exchanged item may vary. 

If you are shipping an item over $75/£75/€75, you may want to consider using a trackable shipping service or purchasing shipping insurance, since we can't guarantee we'll receive your returned item.